Question 1

What types of painting services do you offer?

Accepted Answer

We provide a wide range of painting services, including:
Interior painting (walls, ceilings, trim, doors)
Exterior painting (siding, trim, doors, fences)
Cabinet refinishing
Deck and fence staining
Pressure washing (for surfaces before painting)
Wallpaper removal and wall repairs
Commercial and residential painting
Seasonal Gutter Cleaning

Question 2

How do I get an estimate for my painting project? 📝  📞

Accepted Answer

You can request a free estimate by filling out our online form or calling us directly. We will schedule a convenient time to visit your property, assess the work required, and provide you with a detailed, no-obligation estimate.

Question 3

How long will my painting project take? ⏱️

Accepted Answer

The timeline varies depending on the size and complexity of the project. Typically, interior painting takes between 2-5 days, and exterior projects may take 3-8 days. We will provide you with a detailed timeline before starting any work.

Question 4

Do you provide color consultations? 🎨

Accepted Answer

Yes! We offer color consultations to help you choose the perfect color scheme for your home or office. Our team can suggest colors based on your preferences, lighting, and the overall style of your space.

Question 5

What preparation do I need to do before the painters arrive?

Accepted Answer

We recommend:
Removing fragile items and furniture from the area being painted.
Covering furniture and flooring (we can assist with this if needed).
Clearing personal items and décor from walls. We’ll handle the rest, including surface preparation, masking, and taping.

Question 6

Do you use eco-friendly or low-VOC paints?

Accepted Answer

Yes, we offer eco-friendly and low-VOC (volatile organic compounds) paints upon request. These paints are safer for your health and the environment, and we can recommend the best options based on your needs.

Question 7

What brand of paints do you use?

Accepted Answer

We work with trusted paint brands like Sherwin-Williams, Benjamin Moore, and Behr. We will discuss your preferences and recommend the best brand and finish for your project.

Question 8

Will you move furniture or cover items in my home?

Accepted Answer

Yes, we take care of moving furniture and covering items with drop cloths or plastic sheeting to protect them from paint splatters. Our goal is to keep your space clean and tidy during the painting process.

Question 9

Do I need to be home while the painting is being done?

Accepted Answer

It’s not necessary for you to be home during the project. However, it’s helpful to have access to the areas being painted for a brief walkthrough and to discuss any details. We will keep you updated throughout the process.

Question 10

Are your painters insured?

Accepted Answer

Yes, all of our painters are fully insured. We prioritize safety and quality, and our team is trained to handle all aspects of residential and commercial painting with professionalism.

Question 11

What should I do if I’m not happy with the paint job? 😀

Accepted Answer

We strive for 100% customer satisfaction. If you’re not happy with the results, please contact us right away, and we will make things right. We offer touch-ups and adjustments to ensure you are completely satisfied with the final result.

Question 12

How do I maintain my painted surfaces?

Accepted Answer

To keep your painted surfaces looking their best:
Interior walls: Wipe down lightly with a damp cloth every 3-6 months.
Exterior surfaces: Power wash yearly to remove dirt, mold, and mildew.
Avoid harsh chemicals that could damage the finish.
We also recommend scheduling periodic touch-ups every few years.

Question 13

What kind of paint finish should I choose?

Accepted Answer

The choice of paint finish depends on the room and surface:
Flat/Matte: Great for ceilings and low-traffic areas.
Eggshell: Popular for living rooms and bedrooms.
Satin: Easy to clean, good for kitchens and bathrooms.
Semi-gloss: Ideal for trim, doors, and cabinets.
High-gloss: Used for accent features or areas that need durability (e.g., front doors).
We can guide you in selecting the right finish for your specific needs.

Question 14

Do you offer any warranties on your work?

Accepted Answer

Yes, we offer a 2-year warranty on all of our painting services. If you experience any issues such as peeling, chipping, or fading, we will come back and fix it at no additional cost.

Question 15

How much will my painting project cost?

Accepted Answer

The cost of your project depends on the size of the area, the type of paint, and the scope of the work. Once we assess your project, we will provide you with a detailed, upfront estimate, and there will be no hidden fees.

Question 16

Do you paint cabinets or furniture?

Accepted Answer

Yes, we do cabinet refinishing and furniture painting. Whether you want to refresh your kitchen cabinets or repaint a set of chairs, we can transform your furniture with a smooth, durable finish.

Question 17

Can you paint over wallpaper?

Accepted Answer

In most cases, we recommend removing wallpaper before painting for the best result. However, if removal isn’t an option, we may be able to paint over the wallpaper, depending on its condition and texture.

Question 18

What types of payments do you accept?

Accepted Answer

We accept a variety of payment options, including:
Credit cards (Visa, MasterCard, American Express)
Debit cards
Checks
Cash
Digital +3% (Venmo, Cash App, Pay Pal)

We also offer financing options for larger projects if needed.

Question 19

What is the best time of year to paint my house?

Accepted Answer

The best time for exterior painting is typically during mild weather, usually in the spring, summer, or early fall. For interior painting, we can work year-round, but you may want to consider scheduling during less busy times (e.g., Fall, Winter or holidays) for your convenience.

Question 20

Do you clean up after the job is done?

Accepted Answer

Yes, we take pride in leaving your space clean and tidy. After completing the painting, we’ll remove all protective coverings, clean up any debris, and make sure everything looks great before we leave.

Question 21

Are there any hidden fees or charges I should be aware of?

Accepted Answer

No, we believe in transparent pricing. The estimate and contract you receive will cover all materials, labor, and taxes, and we won’t add any unexpected fees. If any issues arise during the project that could affect the cost (e.g., extensive wall repairs, wood rot), we’ll discuss them with you first.

Question 22

What should I do if I have questions during the painting process?

Accepted Answer

Feel free to reach out to us at any time! Our team is always available to answer your questions and ensure the painting process goes smoothly. You can call, email, or even message us through our website.

585-509-1032

hi@wernerpainting.com

Question 23

Can you help with wall repairs before painting?

Accepted Answer

Yes, we offer light wall repairs including patching holes, smoothing uneven surfaces, and fixing cracks before we paint. For more extensive repairs, we can refer you to a trusted contractor.

Question 24

Will the paint smell?

Accepted Answer

There may be a slight odor during and immediately after the painting process, especially with oil-based paints. However, we use low-odor and low-VOC paints whenever possible to minimize this issue. Proper ventilation can also help speed up the process.

Frequently asked questions